Frequently Asked Questions

Find answers to common questions about our policies, services, and products here. And if you don’t see your question, please send me a quick email.

  • I do my best to respond to inquiries within 48 hours.

  • You will need all the details of your birth when you book, including:

    • Month, Day, Year

    • Time (hour & minute)

    • Location (city, state, & country)

    Be sure to confirm your exact birth time to the minute - it’s needed for accurate soul astrology. In the US, you can request a copy of your birth certificate from the state you were born.

  • All bookings are made online through my scheduling page.

  • All consultations are conducted virtually over Zoom. A Zoom meeting link is provided in your booking confirmation email, which also includes a link to add the scheduled consultation to your calendar.

  • Yes, you can reschedule at least 72 hours before your scheduled consultation. You’ll find a link to reschedule in your booking confirmation email.

  • Yes, if you cancel at least 72 hours before your scheduled consultation, you will receive a full refund. You’ll find a link to cancel in your booking confirmation email.

  • Missed appointments without 72 hours’ notice are non-refundable. You can rebook through my scheduling page.

  • All completed sessions are final and non-refundable, as time and energy are dedicated to your experience.

  • These consultations include 90 mins with Shelley via Zoom. Following your consultation, you will receive a personal Soul Astrology Summary, your Birth Chart, and a link to download an Audio Recording of your consultation.

  • These consultations include 60 mins with Shelley via Zoom. Following your consultation, you will receive a link to download an Audio Recording of your consultation.

  • These consultations include 60 mins with Shelley via Zoom. Following your consultation, you will receive a link to download an Audio Recording of your consultation.

  • I provide access to download audio recordings rather than written summaries because I believe you must be empowered to interpret what is shared, to evolve your interpretation over time, and to act (or not act) according to your own free will. This is true of both personal and business consultations. The Soul Astrology summary is provided as a quick glance tool for first time clients. It offers a snapshot of the energies your soul planned to explore in this life but does not include interpretation of your unique expression of those energies.

  • The audio recordings allow you to relax, engage, and receive during our consultations rather than trying to remember every word or take notes. The recording also allows you to revisit what was shared as needed over time. You will find that you understand information differently as you change and evolve. Audio recordings are automatically deleted from the cloud, so please download yours immediately after your consultation.

  • Yes, absolutely. Please let me know at the beginning of your consultation.

  • Audio recordings are available to download for 14 days after your consultation. They are automatically deleted from the cloud. Please download your recording to avoid missing this window.

  • Take 15 mins to be quiet and tune-in to yourself and your body. Use this time for meditation or quiet contemplation, whatever feels right for you. This will help bring you into a relaxed state before we begin. I will also guide us through a brief grounding and heart-opening practice as we begin.

  • Sit or lay in a quiet place for 30 mins to allow energies to integrate within your body. As you return to daily life and activities, be observant of thoughts and behaviors connected to energies discussed. Practice self-awareness to repattern your energy in alignment with your soul-self.

  • All matter is energy (e=mc2), including your body. Your true nature is high frequency. However, unprocessed emotions from past experience are held in the body as low frequency energy, weighing down your true nature (e.g., fear, anger, grief, shame, unworthiness, abandonment, etc). Joy and satisfaction are reduced when you hold on to this extra energetic density. To let it go, you must first access the emotion. As we discuss your soul’s plan, it is common to tap into emotions and the Akashic energy facilitates easier, faster release. We often can touch-down on a subject just for a moment and big shifts can happen. It’s pretty amazing!

    Pro-tip: if a past experience still causes unwanted emotion of any kind, you are holding on to energy from unprocessed emotion.

  • The key to a highly productive consultation is to be open to new ways of looking at your life and your experiences. When we approach a topic that has emotion, it typically helps to share just enough to make a connection to the emotion. Putting words to a difficult experience can bring the emotion up, which will help your release unwanted energies.